What information does betboom collect from you?
- Full name, date of birth, and ID number
- Email address and phone number
- Password (stored in encrypted form)
- Residential address in Malaysia
- Bank name and bank account number (for withdrawals)
- Records of deposit and withdrawal transactions in MYR
- Payment methods used (TNG, FPX, bank transfer)
- Full card numbers are not stored — only the last few digits for verification purposes
- Device type (Android, iOS, laptop)
- Operating system and browser version
- IP address and approximate location
- Screen resolution and language settings
- Login and logout records
- Gaming history and betting activity
- Pages visited and time spent
- Interactions with buttons, menus, and platform features
How does betboom use your data?
Betboom uses collected data solely for legitimate purposes that are directly related to the platform's operations. The following are the primary purposes for which user data is used:
- Account management: Verifying your identity during registration and login, and maintaining accurate account records.
- Transaction processing: Securely and accurately processes MYR deposits and withdrawals to your bank account.
- Service improvement: Analysing usage patterns to improve platform performance and user experience.
- Security and fraud prevention: Detects suspicious activity and protects user accounts from unauthorised access.
- Service communications: Sends important notifications related to your account, transactions, or policy changes via email.
- Legal compliance: Meets applicable legal obligations including anti-money laundering requirements.
Betboom does not use your data for third-party advertising purposes or sell it to any other company.
How does betboom use cookies and tracking?
Cookies are small data files stored on your device when you visit the betboom platform. We use several types of cookies for different purposes:
- Session cookies: Keeps you logged in during an active session without requiring you to re-enter your credentials. It is automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as language selection and platform layout for a more personalised experience.
- Analytics cookies: Collects anonymous data on how users interact with the platform to help us identify issues and areas for improvement.
- Security cookies: Helps identify suspicious access attempts and keeps your account protected.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of the betboom platform.
How is your data stored and protected?
All data transmitted between your device and betboom's servers is protected by 256-bit SSL encryption technology.
User data is stored on servers protected by strict access controls and continuous security monitoring.
Data is retained for as long as your account is active or as required for legal compliance. Following account closure, data is deleted in accordance with our internal policy.
Betboom also applies the principle of data minimisation — we only collect information that is necessary for the stated purposes. Internal staff with access to user data are bound by strict confidentiality agreements.
Your rights as a betboom user — what you can do
Right to Access
You have the right to request a copy of the personal data we hold in relation to your account. Contact the betboom support team via email to submit a data access request. We will respond within 14 business days.
Right to Rectification
If you find any information in your account to be inaccurate or outdated, you have the right to request a correction. Log in to your account to update your profile details, or contact support for further assistance.
Right to Erasure
You may request the deletion of your personal data upon closing your betboom account. Please note that certain records may need to be retained for a specified period to meet applicable legal requirements.
Right to Withdraw Consent
For optional marketing communications, you may withdraw your consent at any time through your account settings or by contacting our support team. Withdrawing consent does not affect any data processing that has already taken place.
Policy updates and how to contact us about privacy
Sharing with Third Parties
Betboom does not sell, rent, or share users' personal information with third parties for marketing purposes. In limited circumstances, we may share necessary data with payment service providers that help process your MYR transactions, or with legal authorities when required by law.
Amendments to the Privacy Policy
Betboom reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material amendments via their registered email or a prominent notice on the platform.
Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the betboom team via the email below. We are committed to responding to all privacy-related enquiries within 7 business days.
Still have questions about your privacy?
Check out our FAQ section or register an account to start your safe gaming experience with betboom.
Support email: [email protected]